Refund and Returns Policy
Thank you for shopping with us at Shah Lingerie. We aim to provide you with high-quality products and want you to love your purchase. If you are not completely satisfied with your order, please review our Refunds and Returns Policy below.
1. Returns
- Eligibility: Items can be returned within 30 days of the delivery date, provided they are unworn, unwashed, and in their original packaging with tags attached. For hygiene reasons, we cannot accept returns on certain items such as panties and bodysuits unless they are defective.
- Return Process: To initiate a return, please contact our customer support team at support@shahlingerie.com. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with further instructions on how to proceed.
2. Refunds
- Processing Time: Once we receive your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Please note that original shipping costs are non-refundable. If the return is due to our error (e.g., you received the wrong item), we’ll cover the return shipping costs.
3. Exchanges
- Exchanges: If you wish to exchange an item for a different size or color, please return the original item using the process outlined above and place a new order for the desired item.
4. Non-Returnable Items
The following items cannot be returned under any circumstances:
- Worn or used items
- Items that are final sale
- Gift cards
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt at support@shahlingerie.com. We will assess the situation and provide you with a replacement or refund.
6. Contact Us
If you have any questions or need assistance regarding our Refunds and Returns Policy, please reach out to our customer support team at support@shahlingerie.com. We’re here to help!
Thank you for choosing Shah Lingerie. We appreciate your business!